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Apr 0
Apr 0

Microsoft Customer Care Framework Support Lifecycle Announcement

As shown below, several of Microsoft Customer Care Framework versions will reach the end of extended support within the next three years.   Microsoft recommends that customers migrate to current product versions prior to the support end dates. This enables customers to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft.  […]

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Apr 0
Apr 0

Microsoft Dynamics CRM 3.0 Support Lifecycle Announcement

A little more than 10 years ago Microsoft launched Microsoft Dynamics CRM 3.0. The release introduced Dynamics into the product name, allowed organizations to create customization, and build their reports using Microsoft SQL Reporting Services. A lot has changed in 10 years – in technology, at Microsoft and with Microsoft Dynamics CRM. Today, the process […]

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Apr 0
Apr 0

Dynamics CRM Online connector for Office 365 Groups

Applies to: CRM Online With the new Dynamics CRM connector for Office 365 Groups, you can now stay on top of the tasks on your CRM records within the groups experience in Outlook. Figure 1. Dynamics CRM Online connector in Outlook Web App How Dynamics CRM Online connector works When you connect a CRM record […]

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Mar 0
Mar 0

Use the Office 365 app launcher to get to your Office 365 apps

Applies to: CRM Online 2016 Update Now available with CRM Online 2016 Update, the Office 365 app launcher is now part of the CRM Online menu bar.   If you are a CRM Online user with an Office 365 subscription Click the app launcher to open up a page with all the Office 365 apps […]

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Mar 0
Mar 0

Automatically translate knowledge articles

Knowledge Management in Microsoft Dynamics CRM 2016 lets you create knowledge articles in one language and  translate them into other languages. Having your knowledge articles available in the different languages of your user base greatly increases the impact of the knowledge you maintain. In turn, this has a positive impact in driving employee and customer […]

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Mar 0
Mar 0

Exciting new features in Microsoft Social Engagement 2016 Update 1.3

We’re excited to share the news for the features included in the latest release that help you boost the productivity of your organization. Microsoft Social Engagement now analyzes post in English for the author’s intention. The new automation rules enable highly efficient scenarios to automatically create records form posts in Dynamics CRM based on specified […]

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Mar 0
Mar 0

New content for Microsoft Dynamics CRM 2016 Update 0.1 and Microsoft Dynamics CRM Online 2016 Update 0.1

We have released several updates to content for Microsoft Dynamics CRM 2016 in support of the first update rollup. The official names for this release are: Microsoft Dynamics CRM 2016 Update 0.1 and Microsoft Dynamics CRM Online 2016 Update 0.1. End-user help and training content Administrator and customizer content Information for Developers Unified Service Desk […]

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Feb 0
Feb 0

Onboarding to Web API for Dynamics CRM 2016 from Web API Preview

Applies to: CRM 2016 and CRM Online 2016 Update. There are many exciting new platform features available in CRM 2016 for developers. One of the biggest platform features is the rollout of the Modern Web API. The Web API makes it easier to create applications across a wide variety of platforms, devices, and programming languages. […]

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Feb 0
Feb 0

3 easy ways to a better mobile experience with Dynamics CRM 2016

Level up your mobile experience with these new features in Microsoft Dynamics CRM 2016: Custom controls—like switches, input masks, and the pen control—to help you create a more intuitive interface for your users Form preview for mobile devices so you can see how your changes will look on tablets and forms before you save them […]

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Feb 0
Feb 0

Onboarding to Web API for Dynamics CRM 2016 from Web API Preview

Applies to: CRM 2016 and CRM Online 2016 Update. There are many exciting new platform features available in CRM 2016 for developers. One of the biggest platform features is the rollout of the Modern Web API. The Web API makes it easier to create applications across a wide variety of platforms, devices, and programming languages. […]

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